If you have a question that isn’t answered here, our support team is available at support@vanteskin.com or fill out the Get in touch form which can be seen below - we aim to respond within 24 hours. For common issues like tracking updates or return requests, refer to the specific sections above first to get the fastest answer.

Orders are fulfilled from our network of trusted partners around the world. Depending on stock location, your package may ship from a different facility than other items in your order. Tracking is provided on every order so you always know where your package is in transit, updates usually start showing within 1–3 days after it ships.

Yes—we ship to most countries globally with full tracking support. If your country has specific shipping restrictions, we’ll notify you at checkout. For some remote regions, delivery may take longer than average.

Processing takes 1–3 business days. Delivery windows vary by region, but most customers receive orders within 6–20 business days depending on country and carrier conditions. These estimates account for carrier delays, customs processes, and local postal handling.

All ingredients are listed on each product page. Our products are formulated to be gentle, but skin reactions are personal. We recommend patch testing on a small area before full use. If you’re unsure whether a product is right for your skin, review the ingredient list or contact support for guidance.

We accept major credit/debit cards and digital wallets depending on your region. All transactions are encrypted with industry-standard security protocols to safeguard your information during checkout.

Import duties, taxes, and customs handling fees are determined by your local government and may apply. These are not included in your order total and are the responsibility of the customer. Contact your local customs office for details about potential charges before purchasing.